Senior Delivery Manager - Finance and Accounting
Job Description
A senior delivery manager is responsible for ensuring the seamless delivery of services to clients. The scope involves leading project teams, troubleshooting reliability issues, problem-solving, decision-making, progress monitoring, KPI tracking, and budget management.
Roles & Responsibilities
Maintain positive relationships with existing and new customers and ensure excellent customer experience and business growth.
Identify customer needs and oversee service delivery within business needs
Handle customer onboarding and transition lifecycle management
Analyze and troubleshoot delivery issues and manage a delivery team to ensure timely and accurate customer deliveries
Lead the service delivery team, manage conflicts, and ensure efficient processing and execution of tasks
Determine ways to reduce costs and manage FTE effectively within budget without impacting customer satisfaction
Assess customer feedback and establish, improve, and refine services using creativity
Build partnerships and liaise with team leaders to determine services, delivery criteria, and issue solutions
Develop appropriate key performance indicators to monitor and drive business performance
Provide monthly/quarterly high-quality MIS for management review and analysis
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Qualifications
Bachelor's degree in accounting or finance
MBA Finance/M.com/CA
Job Requirements
Experience in customer service, leadership, project management, quality controls, and resource planning skills
Excellent communication skills and ability to undertake multiple tasks simultaneously in a changing working environment
Develop process improvements to achieve cost-effectiveness and time savings.
Ability to define, simplify, standardize processes, and implement best practices
Proactive thinking and ability to work with multiple stakeholders, remaining organized and meeting deadlines
Experience
10 to 15 years of experience in handling process delivery, clients, and people management
Project management experience will be an added advantage.
Core experience in end-to-end finance and accounting domain
Experience in handling US clients and willingness to work in the US time zone